Returns and Refunds
Shipping Options (Domestic Orders)
We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
*Due to the Covid-19 impact, UPS has suspended their expedited shipping arrival guarantees; therefore Pop of Curls is unable to guarantee the shipping time on expedited shipping options.*
Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 3pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day.)
Shipping Options (International Orders)
We currently don't offer this option but plan too in the near future.
Incorrect Shipping Information
Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a Pop of Curls Account. Any edit or cancellation must be completed before your order has been processed.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
If a package is returned to Pop of Curls due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the return shipping cost as well as the redelivery cost. Pop of Curls is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send an email to email@example.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
All damaged claims must be submitted within 3 days of receiving along with photo evidence (highly suggested) in to ensure proper resolution.
Lost or Stolen Packages
Pop of Curls is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Pop of Curls will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Returns, Exchanges & Refunds
Thank you for shopping with us at www.popofcurls.com . Once an order has shipped, we do not accept returns or exchanges. All sales are final.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
You can always contact us for any questions at firstname.lastname@example.org